Barclays has announced it will roll out Microsoft 365 Copilot to 100,000 employees around the world.
The bank said the move would give employees access to “information they need most” through AI agents.
Microsoft 365 Copilot will be integrated into the bank’s own colleague productivity tool, creating a single agent that enables employees to access the bank’s ecosystem of collaboration tools, portals and online resources all from one place.
Barclays claims this will make it simpler to find information, improve productivity, and enhance employee experience.
Through the partnership, workers at Barclays will be able to access several AI-powered tools including content search and a dashboard which can book annual leave and provide personalised announcements.
Additionally, employees will have access to an agent to provide answers to policy compliance or find answers to HR-related questions.
“At Barclays, we’ve been leveraging the power of AI, and now genAI, to drive deeper insights, improve efficiency and create more intuitive experience across the organisation,” said Craig Bright, group chief information officer and deputy group co-chief operating officer. “Our roll-out of Copilot, integrated with our colleague productivity tool, is a significant step forward in simplifying the way we work, making it easier to get things done.
“It also highlights the collaborative partnership with Microsoft – where innovation is shaped by practical application at scale.”
