Lloyds Bank launches AI training programme for senior staff

Lloyds Bank has rolled out a new bespoke AI training programme for its senior staff.

More than 110 staff have already completed the group’s 80 hour ‘leading with AI’ course.

The programme includes hands-on sessions, virtual masterclasses, and real-world projects with potential future genAI use cases put forward to progress to pilot phase.

Lloyds Bank said that these include using genAI to support market insights, customer relationship management (CRM) integration for commercial customers, freeing up time for strategic, high-value client engagement and improving overall customer experience and retention.

The bank plans to continue rolling out the training across its executive and senior leadership workforce by the end of 2026.

The course has been delivered in partnership with Cambridge Spark and designed with experts from the University of Cambridge.

“We are investing in advanced AI skills across our senior leadership, recognising how quickly technology is reshaping financial services,” said Ranil Boteju, chief data and analytics officer, Lloyds Banking Group. “By partnering with Cambridge Spark, we are already seeing the benefits. Our leaders are better equipped to drive AI innovation responsibly and deliver for the changing needs of our customers in every part of our organisation.”

Lloyds said that the move builds on previous success in training the “next generation of data scientists and engineers”, and is already generating real-life use cases that “benefit customers and colleagues nationwide.”

It comes after the Group launched its Centre of Excellence for AI in 2023, which now includes over 200 data scientists, machine learning engineers, AI ethicists and data engineers, including 50 PhD level specialists.

The bank has taken on over 600 people across its apprentices and graduate cohorts in 2025, with many focusing on technology skills including data apprentices, and engineering and data science graduates.

It said that those working in AI and data roles are already benefiting from working alongside the Centre of Excellence to develop the skills needed for long-term careers in technology and engineering.

Earlier this month, reports revealed that Citi is planning to launch a mandatory AI prompt training programme across most of its workforce.

An internal memo announcing the scheme which explained the importance of well-written prompts was shared with 175,000 employees across 80 markets.