Topps Tiles has implemented a task management and retail operations platform across its 297 UK stores.
The technology, developed by Cegid, was launched earlier this year after the leading UK tile retailer faced difficulty in making sure that product on promotion was merchandised accurately and consistently across its store network.
The move has enabled the company to digitise and automate key store processes, including task management, photo validation, and promotional compliance.
Store teams can now submit visual proof of their merchandising via an app, giving area managers “instant oversight” and freeing up time previously spent on admin and manual reporting.
“The solution has transformed the way we work,” said Sarah Kite, retail support manager at Topps Tiles. “Area managers now spend more time in stores supporting teams, rather than chasing spreadsheets and photos.
“Store colleagues also love it, because it gives them the tools and structure to do a great job, and the recognition for doing it well. The launch was one of the smoothest we’ve ever had, and it’s already making a tangible difference to how we operate.”
The tech rollout has initially focused on core task management functionality, with plans to expand with the deployment of advanced reporting and internal communications tools such as an in-app newsfeed.
The platform will also support the integration of newly acquired stores following the company’s purchase of 30 CTD stores earlier this year.
Tops Tiles bought the business out of administration for £9 million in August last year.
Kite said that the next phase will be about using the system’s insight and communications features to “make stores and teams even more connected.”
Earlier this year, Topps Tiles announced Alex Jensen as its new chief executive, succeeding Rob Parker who revealed plans to retire earlier this year.
Jensen assumed the role on 15 September, joining the board also as an executive director.
