Banco Sabadell is boosting digital accessibility and inclusion with the rollout of a new testing framework.
The Spanish banking group is partnering with DXC Technology on the framework, which will combine manual testing, automation, and AI-driven analysis to identify and resolve accessibility issues across its digital platforms and make its services more inclusive.
The move forms part of Banco Sabadell’s wider plans to create a more inclusive experience for its 12 million customers across Spain.
The new framework is designed to reduce user drop-off, improve customer satisfaction, and support greater independence in day-to-day digital interactions.
Banco Sabadell’s Technology Competence Center in Alicante is leading the project, with DXC providing 350,000 hours of advanced testing annually.
“At Banco Sabadell, we are committed to creating a digital environment that is accessible to everyone,” said Elena Carrera, general director of operations and technology, Banco Sabadell.
She added that the new framework will ensure the bank’s digital services are “inclusive and usable by all groups, including people with disabilities.”
The bank has developed a methodology that integrates accessibility testing throughout the entire product development lifecycle, this includes a real-time monitoring system that evaluates issues based on business impact and provides actionable recommendations for resolution.
Last month, Spain’s BBVA confirmed it would proceed with its hostile takeover bid for smaller rival Banco Sabadell, despite the Spanish government imposing conditions that would prevent the banks from fully merging for at least three years.
The country’s second-largest bank announced that it would not withdraw its offer worth more than €14 billion ($16 billion), even though Madrid’s restrictions will delay some of the expected cost savings from the deal.
In June, Banco Sabadell announced it was exploring the sale of its British high street bank TSB after receiving preliminary expressions of interest from potential buyers.
Sabadell acquired TSB, which was formerly owned by Lloyds Banking Group, in 2015 for £1.7 billion as part of the bank’s strategy to “internationalise” and diversify away from Spain.
TSB has about five million customers in the UK and reported pre-tax profits of £285mn on income of £1.14 billion last year, with total assets of £46.1 billion at the end of 2024.
