A month after Barclays experienced a major outage, customers at Lloyds Banking Group, Halifax and TSB have reported issues accessing their mobile apps and internet services.
On Friday morning, TSB customers took to social media to complain, with some saying that the incident was not the first time they had experienced issues like this at the bank.
Downdetector, which monitors website outages, began receiving reports of problems at TSB at around 7am, with over 1,000 logged by 11am. The platform also recorded more than 4,000 issues at Lloyds during the same period.
Halifax, which is owned by Lloyds Bank, also reported issues with its internet banking services.
The IT issues, which have seen customers unable to login to the banks’ mobile apps and internet banking, coincides with payday, echoing a technical glitch at Barclays when customers were expecting their salary at the end of January.
Friday’s issues come exactly four weeks after Barclays’ multi-day outage saw customers experience problems with transfers, payments and some were unable to withdraw cash.
“It’s payday and I can’t access yet again!” wrote one user on X about online banking issues at TSB.
Another customer at the bank said: “The worst banking app ever. The amount of times this goes down is ridiculous.”
Writing to its customers on X on Friday morning, TSB said: “We are aware that some of our customers are having issues logging on to our mobile app, and internet banking. We apologise for this and are working hard to resolve it – and will share an update as soon as possible.”
A Lloyds customer complained on X that she had changed banks from Barclays after its “major breakdown on payday.”
“Now this month you’ve gone down on payday,” they added.
“We know some of our customers are having issues logging on to online banking and our app,” wrote Lloyds Bank on social media. “We’re sorry for this and we’re working to have everything back to normal.”
None of the banks have disclosed why they are having trouble with their banking services.
In 2022, UK financial regulators fined TSB more than £48 million after the bank failed to manage outsourcing risks relating to its IT upgrade programme.
The Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) said that technical failures in TSB’s IT system resulted in customers being unable to access banking services.
In April 2018, the bank updated its IT systems and migrated its corporate and customer services data onto a new IT platform.
While the data was moved successfully, the platform experienced technical failures which led to what the authorities described as “significant disruption” to its banking services, including branch, telephone, online, and mobile banking.
