We’ve received reports of a small percentage of Framework Laptop 13 7040 Series BIOS updates resulting in non-bootable boards and are investigating the root cause of the issue. In the meantime, in addition to replacing in-warranty Mainboards, we are making exceptions for out-of-warranty replacements where we can confirm a stable-release BIOS update caused the board to become non-bootable.
In parallel to this, we’re introducing “Crisis Recovery Mode” BIOS functionality to enable a path for failed updates to be directly recoverable. Our latest Framework Desktop BIOS release includes this functionality, and we are actively bringing it to Framework Laptop 12, 13, and 16 in our upcoming BIOS release cycles for each.
