The John Deere employees surrounding me offer their congratulations. They’ve all been very patient with me, someone who has written several articles for WIRED about their company’s seemingly steadfast reluctance to let anyone but its official technicians repair its products.
In the group is Jahmy Hindman, senior vice president and chief technology officer of John Deere, who has flown in from Illinois. Hindman has worked for the company for 30 years. In that time, John Deere has thrived in an era of technological advancement. He’s here now to show off the company’s self-repair software Operations Center Pro Service, a system that pairs with nearly every electronic-enabled machine John Deere has made.
“It is owner-friendly,” Hindman says. “I think that’s always been our intent.”
Lots of farmers would beg to differ.
Oh Deere
John Deere is the largest agricultural machine manufacturer in the US. In the past couple decades, machines of this ilk have become far more technologically advanced, loaded up with controllers, radios, and sensors. Many newer machines are equipped with 4G wireless connections that enable the collection of precise location data and other metrics. Some tractors can even run without a human operator at all, guided by built-in software systems to run autonomously on predetermined paths.
Over the last decade, John Deere has become a big target of the ever-growing right-to-repair movement. The company’s high-tech software systems also come equipped with digital locks, which require official, dealer-sanctioned approval to access. If you want to fiddle with a part, or replace it with an aftermarket alternative, those software restrictions can block those attempts.
That frustration has manifested in multiple lawsuits and even federal action. In April, the company agreed to pay out a $99 million settlement to its equipment owners to pay back burdensome repair costs. In July, the company settled a separate lawsuit brought by the US Federal Trade Commission that would require the company to make its products more repairable. John Deere did not admit wrongdoing in either case. Repair advocates say the two measures have been insufficient, both in financial terms and as requirements that will actually change Deere’s behavior.
Pro Tip
John Deere disagrees, of course, citing its recent efforts to make the case that its self-repair program works just fine.
The company introduced its Pro Service in 2025. Prices start at an annual cost of $195 per individual machine. For bigger operations or independent repair shops, the price to access every machine in John Deere’s fleet starts at $4,995 a year. That access for agricultural and turf services costs $5,995 per year.
Pro Service lets owners connect Deere’s software to their equipment via Wi-Fi or cable. Based on the serial number of the machine, the software can be used to find information from manuals and John Deere’s broader data services to diagnose any maintenance the machine needs. John Deere also recently introduced an AI chatbot called JD to its Operations Center self-repair software tool, but I did not have a chance to use that version during my visit. The AI features are meant to make it easier to find information about the components in any given machine.
“As the tractor products grow in size, they also grow in number of controllers that are necessary in order to make it all work,” Hindman says, noting that in some cases tractors can have upwards of 50 controllers. “So it can be super complex.”
Theoretically, Pro Service is the ultimate platform to find any equipment information and diagnose any problem. If something goes wrong, the software will guide you through a fix. Some features in Pro Service can be downloaded and used offline in case a connection isn’t working when something needs fixing. You can customize the layout to your liking and keep track of the full history of the software updates on each machine. If you need a new part, the software will helpfully serve you a link to the product in John Deere’s shop. It feels as smooth as scrolling through an Amazon page.
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